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10/2006 - 3/2008

Industry: Construction - Residential & Commercial/Office

Network Specialist

I performed multiple roles and responsibilities, in a 2 year project to integrate, 3 different nationwide companies, with varied operating systems and networks into a single, 75 + server, 600+ User network. This project encompassed hardware, network, and software upgrades, of servers, PCs/laptops, sonic wall firewalls, switches, installation of T1s, and printers. The completion of this project required that I have MS 2003 server administration ability, and extensive knowledge of our network structure.. Additional assignments included the administration, of 4 different accounting systems, 2 UNIX based, 1 web based and 1 DOS based. DMSI +, ACCPAC, Accutech, and DMSI Agility. These responsibilities encompassed new user set ups, security levels, account location access, new printer setups and printer trouble shooting, fonts; fax monitoring, reports creation and problem resolution, macros, and connectivity issues. This required an extensive knowledge of accounting practices, which enabled me to be effective, in my communication and issue problem resolution.I was considered the company expert, on the BNA Desktop Pro accounting software/databases, asset management, and state tax compliance modules.I resolved issues with a financial transaction system, Chase Bank check scanning and bank processing. Utilized the same skill set, to support, a document scanning program, web based, Worldview. Problem resolution with these systems required the ability, to resolve various issues, such as, internet security settings, installation of active X controls and programs, website access, viewers, and document importation, from the scanning systems, into accounting software and banking systems.I also performed the role of negotiation, project technical documentation, and compliance, of contracts and payments with hardware, software, on site technicians, and communication vendors. The ability of clarity of communication, with the Accounting Controllers, department, was paramount to the success, of minimizing costs, and enhancing value of acquired assets, and corporate profit, being the important considerations.I utilized, GotoAssist, or WEBEX to remotely control, client’s machines, to provide stress free resolution of issues. I administrated the WEBEX remote desktop sharing, and tele-conferencing.I utilized, an intrinsic ability, to create rapport, and mutual cooperation, with all corporate departments, and off-site locations. I practice a professional, and personable manner, on the telephone and in written communications, at all levels of the corporate structure.I also acted as an Exchange Mail Administrator , mail integration from POP Accounts and Kerio MAPI servers into Exchange. I was instrumental in the setup and support of Blackberry, TRIO/Palm, and Windows Mobile devices, with varied service providers (Cingular, Sprint and Verizon). I am very familiar with multiple remote network access devices, means and modes.

10/2002 - 3/2003

Industry: Metals and Minerals

System Analyst

I provided professional, technical support, in a worldwide call center, for the environment of Windows NT/2000/XP, W2K server, NT/Active Directory, Citrix with RAS/VPN connections, and Mainframe applications.In this position I demonstrated the ability to communicate proficiently with all clients, operating in what ever capacity, anywhere in the world.Performance of the facilatation of network access, and applications support, such as Lotus Notes, MS office, Accounting SAP programs, propriety in house apps, etc...My area of expertise, included network connectivity issues, and remote access issues. Diagnosed hardware issues for Dell laptops

6/2000 - 3/2002

Industry: Insurance

Network Professional

Second level corporate network and application support for nationwide data center. Operating on Novell and NT platforms.Supported operating systems 95/NT/2000/XP/Citrix. Also supported MS Office, MS Exchange, MS Internet Explorer, Intranet, SAP Accounting, Adobe Acrobat, MacAfee and various other programs.Specialized in proprietary applications such as Underwriters Workstation, Plus, and IDW. I was the subject matter expert on IBM laptops and printers. (HP, Cannon, and LexmarkClient advocate with vendors, very proficient with dealing with IBM's hardware repair process. I was knowledgeable in all required IBM tests, to arrive at a mutual agreement to replace defective parts in a timely manner.Ghosted images to laptops and was familiar with the multiple images in use by company. Used SMS and Tivoli to remote into machines and perform fixes and updates. Trouble shot network connectivity problems such as domains, gateways, TCP/IP, Ethernet and Token Ring cards, log on scripts, and network mappings. NT, Novell, password resets, and mainframe administration. Mentored and trained other analysts. Developed training documentation and class curriculum.Documented concisely all problems using AHD database. I provided problem resolution documentation for entry into the solution database EBR. I took the role of client advocate with vendors, very proficient with dealing with IBM's hardware repair process. Dealt with all levels of technical skills from property inspectors to programmers. Client base was 50,000 plus users Mentored and trained other analysts.

4/1999 - 12/1999

Industry: Real Estate/Property Management

Help Desk Administrator

At this position I performed the role of Helpdesk manager, of a national corporation. I supervised 5 onsite members, and a number of off-site technicians. I was also the purchasing agent, for the central region IS department. This role included accounting expertise, and administrative capability in the AS400 Skyline accounting system.I also administrated, and coordinated the onsite contractors, and negotiated contracts with vendors. I was responsible for the performance, of evaluations of Y2K readiness, and software licensing compliance.I also supported operating systems 95/NT in a NT/Novell/and Citrix environment. Mainframe application administration. NT, Novell, Exchange, network printers, administration and support.In this role I coordinated the support of MS Office, Outlook, MS Internet Explorer, Netscape Navigator, Norton Anti-virus, and other business applications.Trouble shot network connectivity problems such as domains, gateways, hubs, TCP/IP, Ethernet and Token Ring cards , log on scripts , network mappings, dialup modems.

4/1998 - 4/1999

Industry: Aerospace and Defense

Senior System Support Specialist

I acted as an administrator of NT, Novell and Lotus Notes accounts. Active in the migration from 95 to NT.I acted in the role of support for operating systems NT/95. I also supported applications such as MS office, Lotus Notes, Netscape Navigator, MS Internet Explorer, Adobe Acrobat, MacAfee, EIP, Metaphase, EDMS, datastore and other desktop applications. Resolved network printer problems. Provided desktop support for the users that were in this location, this is inclusive of hardware problems. Trouble shot network connectivity problems such as domains, gateways, hubs, TCP/IP, Ethernet and Token Ring cards , log on scripts , network mappings, dialup modems.

1/1997 - 1/1998

Industry: Insurance

Technical Anaylist

In this role, I supported the Health Pro division of CNA, resolved their dial up issues with their laptops and any application issues. Provided support for operating systems NT/95. I supported business and connectivity programs and systems, such as, MS Office, Outlook, Remotely Possible, Shiva, etc...I resolved problems with proprietary databases, and legacy systems, such as, Loss Control Workstation, Underwriters Workstation and many other applications. I utilized a call tracking program, Vantive, to document all calls. I also performed technical writing, and resolution creation, for Instant Recall Database. Acted as a subject matter expert, in remote communications and IBM laptops. I acted as a problem resolution provider, for network connectivity problems, such as, TCP/IP, Token Ring cards; log on scripts, network mappings, dialup modems. I was also, very proficient in defective hardware diagnoses.Before this date worked in call center for Hewlett Packard, before this was a professional test designer for electronic circuit boards.My degree is in Electronic Engineering. I sought out opportunities to become accomplished in the expertise, of computer operating systems, networks, and software applications for the last 10 years.

EDUCATION:

1/1987

Associate Degree

Electronics Engineering Degree

Associate Degree

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